Pladio Support
Pladio is made by one person. Whatever you send goes to me, and I read all of it.
One thing before you click through: the feedback boards can be read by anyone, but posting, commenting or voting needs an account with Upvoty, by email or Google. If you would rather not create one — and for a broken stream that is a fair thing to want — email me instead. It reaches the same place.
The fastest route for each thing
- A station is missing, or you want one added → the Radio Station Request board. This is the most common request by far, and the board is the quickest way in because it goes straight onto the list I work from.
- A stream has stopped working, or a station's details are wrong → the Radio Station Issue board. You can also report a broken stream from inside the app, with a swipe on the station.
- Something is broken → the Bug Report board, or email me. If you can, export a diagnostic log first — Settings → Support → Send Diagnostic Logs — and attach it. It shortens most investigations from weeks to days.
- An idea, or a feature you want → the Feature Request board, where other people can vote on it too.
- Anything else, including billing → support@pladio.app.
The manual
The full manual lives at kreaniqs.gitbook.io/docs/pladio. It is the same link the app uses in Settings.
Common questions
A station I want is not in Pladio.
Two options. You can add it yourself straight away — Settings → My Stations → add the stream URL, and Pladio works out the format and bitrate for itself. There is no limit on how many you add. If you would like it in the shared catalogue for everyone, submit it from the app for review, or post it on the Radio Station Request board.
A station has stopped playing.
Streams move and stations go off air without telling anyone, so this is usually the station rather than Pladio. Report it on the Radio Station Issue board or with a swipe in the app, and I will fix the catalogue entry.
The song title is wrong, or is not showing.
Pladio shows what the station broadcasts, and a fair number of stations send nothing usable, or send the same title long after the song has changed. Press the recognition button on the player to identify the track from the audio instead. If a title is stuck or wrong, press and hold that button — right-click on the Mac — to identify again.
Playback did not start from CarPlay, a widget or a Shortcut.
This was a real bug in earlier versions when the app was fully closed, and 1.5.0 addresses it. If you are on 1.5.0 or later and it still happens, that is worth a bug report with a diagnostic log — it will be something specific to your device or car, and I will not find it without you.
I bought Premium and it is not showing on another device.
Premium entitlements travel with your Apple account. Make sure the other device is signed in to the same account, then use Restore Purchases in Settings. If it still does not appear, email me with the Apple receipt.
How do I cancel a subscription?
Through your Apple account settings, not through me — Apple handles all billing for Pladio. Cancelling takes effect at the end of the period you have paid for. Refunds are Apple's to grant.
How do I turn analytics off?
Settings → Privacy. It is a single switch, and turning it off stops all analytics events. The Privacy Policy sets out what is collected while it is on.
support@pladio.app — I answer everything, though not always the same day. Telling me your device, your iOS or macOS version, and the Pladio version from Settings → About saves a round trip.